[kwlug disc.] Logitech Harmony Remote

[Daniel Agar]

> I got a good deal on a Logitech Harmony remote control at a store
> closing sale in Toronto.  Unfortunately, though it is configured with a
> web browser, updating the remote requires software that only runs on
> Windows.  So, I thought that I would complain to technical support about
> the lack of Linux support.  I got this reply:
>
>  "We are very sorry that we do not currently offer support for Linux
> operating systems. We are considering offering support in the future but
> unfortunately there are no immediate plans to do so. We understand there
> is a significant user base requesting this feature. The real difficulty
> would be providing support for it, as there is no one "Linux" operating
> system with a consistent desktop environment. Providing an application
> for it would also mean that we would have to have a working knowledge of
> every Linux variant on the market, as well as having users expect us to
> troubleshoot issues for them. Ultimately, this is not possible at this
> time.
>
> We apologize for any inconvenience this has caused, but would like to
> remind you that the remote, once configured, is intended to be used
> separately from the PC
> Regards,
>
> Harmony Technical Support"
>
> Do tech support people have a list of excuses that they refer to when
> Linux users ask for support?
> "Excuse no.3:  There are too many versions of Linux."
>
>
> --
> Gary Walsh; Kitchener, Ontario, Canada
> gwalsh at notw.ca My Blog: http://gwalsh.notw.ca
>

These are very nice remotes, unfortunately logitech has provided some of
the worst software I've ever used. I installed it, configured my setup
perfectly once and never looked back. I'd hate to see what they'd come up
with for linux.