[kwlug disc.] "people don't respect what they don't pay for"

[Insurance Squared Inc.]

Ain't that the truth.  I remember years ago calling MS for support.  I 
didn't get any. Now the rare time I need linux support I can call the 
local experts (netdirect) and get over the top service.  And if I don't 
like what I get, I can move down the street.  Or do it myself if I'm so 
inclined.  OSS actually gives me a competitive support environment - 
there's plenty of folks doing this that I can choose from.

>
> Playing devil's advocate here too -
>   - Do you get what you pay for?  Microsoft anyone??  Anyone had a 
> support
> contract that wasn't worth the paper it was printed on?  Getting tied 
> into a
> proprietary solution more often than not, means you're at the vendor's
> mercy.  Anyone tried to get decent M$ support after hours?
>   - Who do you call?  Any shop that supports OSS -